We partner with third-party logistic service providers for shipping and delivering products purchased from the neudot channel. An estimated delivery timeline will be provided to you at the time of order confirmation. We will send details about your orders to the email address or mobile number you provided. While we usually use our Logistic Partners for product delivery, we reserve the right to ship and deliver products ourselves, without involving any third-party service providers. The expected delivery time is between 3 to 10 working days.
While we make efforts to deliver our products throughout Bangalore, Karnataka, we reserve the right to designate certain areas as unserviceable for product delivery. In such cases, neither we nor our Logistic Partners will be able to process orders for those areas on the neudot channel. If an area is deemed unserviceable, we will notify users when placing an order. You can also verify if an area is unserviceable by entering the respective area pin-code on the neudot channel.
To ensure timely delivery of purchased products, we may request specific information from you, including your name, shipping address, billing address, landmarks, and contact details. It is your responsibility to provide accurate and complete information on the neudot channel for proper identification of the delivery location. You understand that you will be solely liable if we fail to deliver the purchased products due to incorrect or insufficient information provided by you. We will not be held liable for any consequences resulting from your failure to provide accurate and complete information.
We will make every effort to deliver the purchased product to your specified address within the estimated delivery timeline. If you are unavailable to accept the delivery, our Logistic Partners will make up to three delivery attempts. If the third attempt is unsuccessful and you remain unavailable, we may cancel the order at our discretion and arrange for the return of the product to us. In such cases, we reserve the right to deduct the shipping and delivery charges incurred by us when processing any refunds.
While we strive to deliver purchased products to you within the notified timeline, you understand and accept that delivery may be delayed due to factors beyond our control, including logistical issues, unsuitable weather conditions, political disruptions, acts of God, and other unforeseeable circumstances. We will make reasonable efforts to inform you of any such delays by sending a notification to your registered email address or mobile number. We are not liable for any consequences arising from our failure to notify you of delivery delays. Additionally, we are not obligated to provide compensation for any claims arising from shipment or delivery delays or the use of purchased products.
We strive to engage Logistic Partners, employees, and agents who demonstrate high ethics, integrity, professionalism, competence, and good manners. However, we acknowledge that we cannot control or monitor every action of the delivery individuals. As we facilitate the delivery of purchased products, we are not liable for any acts or omissions by our delivery agents, employees, or personnel, or by the Logistic Partner and their respective employees, agents, or personnel. This includes any deficiencies in service, wrong deliveries, delivery delays, package tampering, etc. Any issues arising between you and the delivery personnel or employees of the Logistic Partner must be resolved independently by you. We are not responsible for settling, mediating, or resolving disputes between you and the delivery personnel.
After placing an order on the neudot channel, we hand over the purchased product to our Logistic Partner and provide you with a unique tracking identity number. You can use this number on the neudot channel or the Logistic Partner's website or app to track the delivery status and estimated time. Our customer service team collaborates with the logistics Partners to ensure timely delivery and real-time tracking updates. Please note that we cannot guarantee the accuracy of the tracking status due to potential time lags and technical issues beyond our control.
We reserve the right to charge shipping fees for products, which may vary depending on factors such as product value, type, delivery area, and payment method. You agree that we can collect shipping and delivery fees on behalf of the Logistic Partner. If a shipping fee is charged for a purchased product, it will not be refunded unless the product is defective, damaged, deficient, or incorrect (subject to our verification). You understand that the title and risk of the products pass to you upon delivery.
We facilitate the return of purchased products through our reverse logistics partners. Once you request a return on the neudot channel and we acknowledge it, our reverse logistics partners will contact you to collect the products. Returns and exchanges are processed in accordance with our Cancellation, Return, and Refund policy.
